Frequently Asked Questions
Everything you need to know about your laser technology investment
What is the typical shipping lead time for laser machines?
Standard in-stock units typically ship within 5-7 business days, while custom configurations or freight-heavy items may take 4-6 weeks for delivery and calibration.
Do Aeon Laser machines come with a warranty?
Yes, all our machines include a comprehensive 1-year manufacturer warranty covering parts and technical support. Extended service plans are available at the time of purchase.
What software is compatible with your laser cutters?
Our machines are fully compatible with industry-standard software including LightBurn, RDWorks, Adobe Illustrator, and CorelDRAW.
Do you offer technical support for setup and installation?
Absolutely. Every purchase includes access to our digital setup guides, and we offer remote video consultations to ensure your machine is leveled and focused correctly.
What is your return policy for electronics and accessories?
Unopened accessories can be returned within 30 days. Due to the high-precision nature of laser tubes and power supplies, these components are subject to a specialized inspection before a refund is issued.
Can I upgrade my laser tube at a later date?
Yes, many of our Aeon models are designed with a modular chassis that allows for CO2 tube upgrades to higher wattage as your production needs grow.